Is this the official netcup website?
No. ServerFakt is an independent European server reference and benchmark site. When you redeem a voucher or use a partner link from this site, netcup GmbH may pay us an affiliate commission at zero extra cost to you — your price is the same or lower.
What should I do if a voucher code says “already redeemed”?
Product-specific free-month codes are single-use tokens. Expand “Backup codes” on the voucher card to copy one of the alternate codes (#2–#5); our edge feed also continuously rotates out redeemed codes via /api/coupons.
Is there a netcup coupon for existing customers?
Yes. All product-specific free-month vouchers for Root Server G12.5 and VPS G12.5 as well as the 30% Webhosting vouchers are valid for both new and existing customers. Only the €4.20 net at 0% VAT (€5.00 gross incl. 19% VAT) general voucher is limited to new accounts.
Can I combine two voucher codes in one order?
No. netcup accepts strictly one voucher per order. On any Root Server G12.5 or VPS 1000+ plan, the product-specific free-month voucher saves much more than the €4.20 net (€5.00 gross) general code.
Which products are excluded from netcup vouchers?
Standalone domains, VPS ARM, VPS Lite and netcup merchandise cannot be discounted with vouchers according to netcup’s voucher terms.
Do I need to submit an ID or passport verification to buy netcup?
No. netcup has eliminated third-party identity verification (such as Stripe Identity). When ordering, simply enter your standard contact details in Latin characters. The system automatically creates your CCP account and initial invoice. Log into the CCP, pay via PayPal or credit card, and your server is provisioned without uploading any identity documents (first-order guide).
What VAT rate do I pay at netcup, and are prices here tax-excluded?
ServerFakt displays all prices at 0% VAT (tax-excluded net) by default. Customers outside the EU (USA, China, UK, Switzerland, Canada, Singapore, etc.) and EU businesses with a valid VIES VAT ID (Reverse Charge) pay 0% VAT at checkout. German residents pay 19% VAT and other EU consumers pay their local EU VAT rate — use the tax selector on any page to preview gross prices.
Which payment methods does netcup accept?
PayPal, Visa/Mastercard credit and debit cards, SEPA direct debit (for EU/SEPA bank accounts) and bank wire transfer. Alipay and WeChat Pay are not supported directly.
Is there a 30-day money-back guarantee?
Root Servers and Webhosting include a 30-day satisfaction guarantee on first-time orders, refunding the basic fee if returned within 30 days. VPS, VPS ARM and VPS Lite plans are not covered.
Do netcup prices increase upon renewal after the first year?
No. Unlike providers that advertise discounted introductory terms and hike renewal rates by 30–100%, netcup states that its regular monthly prices remain unchanged after the first year.
What is the cancellation notice period at netcup?
31 days before the end of the minimum contract term. You can submit a cancellation self-service under CCP > Products > Magnifying glass > Cancellation (step-by-step instructions).
Can I transfer my netcup server to another person?
Yes. If all invoices are paid, you can generate an ownership transfer token (PUSH) free of charge under CCP > Products > Cancellation > Add product to owner change.
Why is outgoing mail on SMTP Port 25 blocked on my new server?
Newly ordered G9+ servers have a default SCP Firewall policy called netcup Mail block. Log in to the SCP, open Firewall, remove the netcup Mail block policy and click Save (SCP guide).
Can I export a full disk backup of my server?
Yes. Power off the VM in the SCP, create an Offline Snapshot, and export it as a zstd-compressed raw image (.raw.zst). One snapshot export is included free of charge.
Does netcup support nested virtualization (KVM inside KVM)?
No. The hardware virtualization CPU flag (SVM) is not exposed inside guest VMs on Root Server or VPS plans. Docker, Podman and LXC containers work without restriction.
What is the difference between a Root Server and a VPS at netcup?
Root Servers allocate dedicated physical AMD EPYC 9645 cores, DDR5 ECC RAM, NVMe storage, a 3 TB/24h traffic threshold, 99.9% SLA and 30-day satisfaction guarantee. VPS plans use shared vCores, SSD storage and a 2 TB/24h threshold at a 33–55% lower monthly price (benchmarks & comparison).
Where are netcup’s data centers located?
Nuremberg (Germany), Vienna (Austria), Amsterdam (Netherlands, VPS only), Manassas (Virginia, USA) and Singapore. Choosing “No preference Europe” has €0 surcharge (surcharge table).
How does traffic throttling work?
Traffic is a flat rate with €0 overage fees. If a Root Server exceeds 3 TB within a rolling 24-hour window (or a VPS exceeds 2 TB/24h), the 2.5 Gbit/s port is temporarily throttled to 300 Mbit/s (RS) or 200 Mbit/s (VPS) and automatically restored once 24h traffic drops below the threshold.